How can personal healthcare assistants develop voice behaviour? This question was central to the research conducted by ISR researchers Karin Kee, Marieke van Wieringen and Bianca Beersma. The results of the study were recently published in the Journal of Professions and Organization.
The researchers show how personal healthcare assistants developed new knowledge, which enabled them to develop new and improved relationships with their supervisors and the management of the care organisations. The development of these relationships then proved to be crucial to the development of voice behaviour by personal healthcare assistants.